Privacy policy

Last updated: June 28, 2026

This Privacy Policy explains how Olyssia London (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase from olyssialondon.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services — whether as a customer, a website visitor, or any other individual whose personal information we have collected under this Privacy Policy.

Please take a moment to read this Privacy Policy carefully.

Changes to This Privacy Policy

We may revise this Privacy Policy occasionally — for example, to reflect changes in our business practices, or for operational, legal or regulatory reasons. Whenever we make updates, we'll publish the new version on the Site, update the "Last updated" date above, and take any further steps required by applicable law.

How We Collect and Use Your Personal Information

To deliver our Services, we collect personal information about you from a range of sources, which we describe below. The exact information we collect and how we use it depends on how you interact with us.

Beyond the specific purposes set out below, we may also use the information we collect to communicate with you, to provide and improve the Services, to meet our legal obligations, to enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our customers or others.

What Personal Information We Collect

The types of personal information we collect depend on how you use our Site and Services. When we say "personal information", we mean any information that identifies you, relates to you, describes you, or can reasonably be linked to you. The sections below explain the categories of personal information we collect.

Information You Provide Directly to Us

Information you submit to us through our Services may include:

Contact details such as your name, address, phone number, and email address.
Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information such as your username, password, security questions, and other details used to keep your account secure.
Customer support information such as the content you choose to include in messages you send us — for example, when contacting us through email or our contact form.

Some features of our Services require you to provide certain information about yourself. You're free not to provide it, but doing so may prevent you from accessing those features.

Information We Collect About Your Usage

We may also automatically collect information about how you interact with our Services ("Usage Data"). To do this we use cookies, pixels and similar tracking technologies ("Cookies"). Usage Data can include information about how you access and navigate our Site and your account — including details about your device, browser, network connection, IP address, and other interactions with our Services.

Information We Receive from Third Parties

We may also receive information about you from third parties, including from vendors and service providers who collect data on our behalf, such as:

Companies that support our Site and Services, including Shopify.
Payment processors, who collect payment information (such as bank account, credit card or debit card details, and billing address) to process your payments, fulfil your orders, and provide the products or services you've requested — which is necessary to perform our contract with you.
Third parties we work with, who may automatically collect information when you visit our Site, open or click on emails we send, or interact with our Services or advertisements, using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in line with this Privacy Policy. Please also see the section below on Third-Party Websites and Links.

How We Use Your Personal Information

Delivering Products and Services. We use your personal information to provide our Services and perform our contract with you — including to process payments, fulfil your orders, send notifications about your account, purchases, returns, exchanges and other transactions, create and maintain your account, arrange shipping, handle returns and exchanges, and offer the features tied to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes — for example, to send marketing, advertising and promotional communications by email, SMS or post, and to display advertisements for products or services. This can include using your personal information to better tailor the Services and the advertising you see on our Site and elsewhere online. If you reside in the EEA, the legal basis for this processing is our legitimate interest in selling our products, in accordance with Article 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate, and respond to potentially fraudulent, illegal or harmful activity. If you create an account on our Site, it's your responsibility to keep your login credentials secure — please don't share your username, password or access details with anyone else. If you suspect your account has been compromised, contact us immediately. If you reside in the EEA, the legal basis for this processing is our legitimate interest in keeping our website safe for you and other customers, in accordance with Article 6 (1) (f) GDPR.
Communicating with You and Improving Our Services. We use your personal information to respond to your queries, provide customer support and improve our Services. This is in our legitimate interest in being responsive to you, delivering effective service, and maintaining our business relationship with you, in accordance with Article 6 (1) (f) GDPR.

Cookies

Like most websites, we use Cookies on our Site. For specific information about the Cookies used by Shopify (the platform that powers our store), please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), to run analytics and better understand how visitors interact with our Services (in our legitimate interest to administer, improve and optimise the Site). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising shown to you on our Site and on other websites.

Most browsers accept Cookies automatically, but you can configure your browser to block or remove them. Please bear in mind that blocking or removing Cookies can affect your experience on our Site, and may cause certain features or general functionality to behave incorrectly or become unavailable. Blocking Cookies may also not fully prevent sharing of information with third parties such as our advertising partners.

How We Disclose Personal Information

In some situations, we may share your personal information with third parties to fulfil our contract with you, for legitimate purposes, and for other reasons set out in this Privacy Policy. These situations may include:

With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
With business and marketing partners who provide services or advertise to you. Our business and marketing partners will use your information in line with their own privacy notices.
When you ask us to, request that we, or otherwise consent to our sharing your information with third parties — for instance, when shipping products to you, or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
In connection with a business transaction such as a merger, acquisition or bankruptcy; to meet any applicable legal obligations (including responding to subpoenas, search warrants or similar requests); to enforce any applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information about users for the purposes described above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order or account information; Commercial information such as order details, shopping activity and customer support records; Internet or other network activity such as Usage Data; Geolocation data such as locations determined by IP address or other technical means.	Vendors and third parties providing services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners, and data analytics providers); Business and marketing partners; Affiliates.

We do not use or disclose sensitive personal information without your consent, nor for the purposes of inferring characteristics about you.

With your consent, we share personal information for marketing and advertising activities as described below.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow a link to a site we don't own or control, please review that site's own privacy and security policies and terms. We don't guarantee — and aren't responsible for — the privacy, security, accuracy, completeness or reliability of any third-party sites. Information you share on public or semi-public platforms, including on third-party social networks, may be visible to other users of those platforms without any restriction on how we or third parties may use it. The presence of a link on our Site doesn't, on its own, imply endorsement of that platform or its operators, unless we explicitly say so.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you're the parent or guardian of a child who has provided us with personal information, please contact us using the details below and we'll arrange for it to be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or completely impenetrable, and we cannot guarantee "absolute security". Any information you send us may not be fully secure while in transit — please avoid using insecure channels to send us sensitive or confidential information.

The length of time we keep your personal information depends on a number of factors, such as whether we still need it to maintain your account, to deliver the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute — they may apply only in certain circumstances, and in some cases we may decline your request where permitted by law.

Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share it.
Right to Delete: You may have the right to request that we delete personal information we hold about you.
Right to Correct: You may have the right to ask us to correct inaccurate personal information we hold about you.
Right of Portability: You may have the right to receive a copy of the personal information we hold about you, and to ask us to transfer it to a third party, in certain circumstances and subject to certain exceptions.
Right to Opt Out of Sale, Sharing or Targeted Advertising: You may have the right to ask us not to "sell" or "share" your personal information, or to opt out of processing for purposes considered "targeted advertising" under applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out signal enabled, we will — depending on where you are — automatically treat this as a request to opt out of the "sale" or "sharing" of information for the browser and device you're using.
Restriction of Processing: You may have the right to ask us to stop or limit our processing of your personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent at any time.
Right to Appeal: You may have the right to appeal a decision we make to decline your request. You can do this by replying directly to our refusal.
Managing Communication Preferences: We may occasionally send you promotional emails. You can opt out at any time using the unsubscribe link in those emails. Even if you opt out, we may still send you non-promotional communications — for example, messages about your account or orders.

You can exercise any of these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. To respond to your request, we may need to collect some information from you to verify your identity (such as your email address or account details) before we provide a substantive response. Under applicable law, you may also appoint an authorised agent to make requests on your behalf. Before accepting a request from an agent, we may require the agent to provide proof you've authorised them, and we may also need to verify your identity directly. We'll respond to your request within the timeframe required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. If you're not satisfied with our response, depending on where you live, you may have the right to appeal by contacting us again, or to lodge a complaint with your local data protection authority. For users in the EEA, you can find a list of the relevant data protection supervisory authorities here.

International Users

Please be aware that we may transfer, store and process your personal information outside the country where you live. Your personal information may also be processed by staff and third-party service providers in those countries.

If we transfer your personal information out of Europe, we will rely on recognised legal transfer mechanisms — such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority in the UK — unless the data is being transferred to a country recognised as providing an adequate level of protection.

Contact

If you have any questions about our privacy practices, this Privacy Policy, or you'd like to exercise any of the rights available to you, please email us at info@olyssialondon.com.

For the purposes of applicable data protection laws, and unless we explicitly state otherwise, we are the data controller of your personal information.