Frequently Asked Questions
We will send 2 emails after you place your order. An order confirmation email once you order and a shipping confirmation email once we ship your package.
If you did not receive your order confirmation email, please make sure to check your Spam Folder first.
If you used your Phone Number instead of email at checkout, you will not receive a confirmation email.
Make sure to contact our Customer Support with the email you want to add to your order so you can receive the shipping confirmation with your tracking number.
It takes 1 to 3 Business Days to process and ship your order after you place it depending on inventory levels.
You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.
Shipping usually takes 5 Business Days after we processed it. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days.
Rest assured, we are doing our best to get your order delivered as fast as possible.
In case you made a mistake when entering your delivery address, you can still change it before your order ships.
In some cases, minimal address changes can be applied after the order ships.
Make sure to contact us as soon as possible if you want to change the address.
Get in touch
We'd love to hear from you. Whether you have a question about an order, need help with sizing or returns, or just want to say hello, we're here.
Email
info@olyssialondon.com
We reply to every email within 24–48 hours, Monday to Saturday.
Phone
+13074453867
Business address
Olyssia London is a trading name of Creaxis LLC
5830 E 2nd St, Ste 7000 #35169
Casper, WY 82609, United States
Business hours
Monday – Friday: 9:00 AM – 6:00 PM (UK time)
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
Order enquiries: please include your order number so we can help you faster.
Prefer to write to us directly? Fill in the form below and we'll get back to you as soon as possible.
